Patient Confidentiality and Privacy Policy
Our goal is to provide the highest quality care and service possible. We value the privacy of your health information and maintaining its confidentiality is one of our highest priorities. In delivering our services and products, we are committed to the safe and responsible use of your information.
Providing Service to You
We collect, retain, and use information you provide for purposes of planning and providing services to you. Your health information may be shared with others involved in your care. This may include your primary care provider(s), specialists, and other Maryland Holistics practitioners who are caring for you. Also, your practitioner may share certain information when consulting another healthcare provider, to determine the best type of care for you. Whenever possible, your personally identifying information will not be used.
Billing
To process your payments with any third-party entity, such as an insurance company, we may be required to disclose certain information, such as a diagnosis, procedures performed, and/or treatment progress. A bill may also be sent to you with this information included.
Quality Assurance
Maryland Holistics may use your information to evaluate the effectiveness of the care you have received, and to evaluate the effectiveness of certain types of care in general. Whenever possible, your personally identifying information will not be used. Our use of your information for quality assurance purposes, including for risk management, will enable us to continually improve the effectiveness of our services and care.
Protecting Your Information Online
All of our operational and data processing systems are maintained in a secure environment with our third-party processor(s). Our agreements with all third-party processors is that they follow privacy policies similar to our own, and keep client information strictly confidential. Since email is generally not secure, we recommend that you do not include any sensitive, non-public information in an email to us. We may send emails to you to facilitate scheduling appointments, to respond to your questions, and to send you periodic announcements such as our seasonal newsletter.
Disclosures Required by Law
The following disclosures are required by law and do not require your consent. We are required to disclose information relating to adverse effects of supplements and other products to assist the FDA in managing product recalls and replacements. As required under state or federal law, your health information may be disclosed to appropriate agencies, officials, or attorneys: 1) in response to a valid subpoena; 2) in the event that a staff member or associate of Maryland Holistics has reason to believe that a client(s) is endangered due to suspected unlawful conduct of a practitioner or violation of professional clinical standards; 3) when a client is a suspected victim of abuse, neglect or domestic violence. We may release information to the extent authorized by law in matters of worker’s compensation. We are also required by law to disclose health information to public health and/or legal authorities to avert a serious threat to public health or safety, to report communicable disease, injury, or disability, or to comply with mandated reporting requirements for tracking of birth and morbidity.
Routine Uses and Disclosures
Our policy is to consider the following as routine uses / disclosures for which we will not request specific authorization. You have the right to request restrictions on these uses. Using our best judgment, a family member, close personal friend identified by you, personal representative, or other persons responsible for your care may be notified or given information about your care to assist them in enhancing your wellbeing, or to enable us to confirm your physical location. Maryland Holistics may send you information about treatment alternatives and other health-related services or products that you may find useful. We do not share personal health information about you to other companies or organizations in connection with any advertising campaigns.
Maintaining Accurate Information
We strive to maintain accurate information about you. If you ever think that our records contain inaccurate information about you, or we have reported inaccurate information about you to an outside agency, please let us know. We’ll do our best to correct any mistakes immediately, to the extent that is possible.
Customers who have questions about our privacy policy, or about the privacy of their health information, should call (301)-588-5858.
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About Maryland Holistics
Maryland Holistics LLC is the private practice of Dr. Eric Windsor, D.Ac., L.Ac. Our serene, professional office is located in Ellicott City, MD. Maryland Holistics has provided care to thousands of satisfied customers since opening in 2009. Dr. Windsor is a preferred provider in the CareFirst, Blue Cross Blue Shield, GEHA, and United Healthcare networks.3525 Ellicott Mills Dr., Ste E
Ellicott City, MD 21043
Phone: 301-588-5858
Fax: 443-308-5690